Course
Luxury patient experience: GCC service standards
Service philosophy, GCC cultural framework, VIP and Royal protocol, privacy and complaint recovery. For clinicians, concierge and front of house.
Placeholder course. Every lesson is a placeholder for Dr Denita Lim to replace. Clinical protocols, indications and consent are set by the clinic's medical director and licensed clinicians.
Curriculum
Course outline
- Service philosophyReading · free preview
- GCC cultural frameworkReading
- VIP and Royal protocolReading
- Privacy and complaint recoveryReading
References
- SourcesReading · free preview
References
Sources
- Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3(1):e001570.
- Reader TW, Gillespie A, Roberts J. Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ Qual Saf. 2014;23(8):678-689.
- Attum B, Hafiz S, Malik A, Shamoon Z. Cultural competence in the care of Muslim patients and their families. StatPearls. Treasure Island (FL): StatPearls Publishing; updated 2023.
Evidence gap. No peer-reviewed evidence specific to VIP or Royal protocol in GCC clinics was found. Local requirements on patient rights and health data must be confirmed against current DHA and UAE federal regulations by the clinic.