How fees are charged

The launch blueprint, fit-out to soft launch and patient experience training are fixed-fee services, charged as one-time fees. The fractional managing director engagement is billed monthly for the three-month minimum term.

Cancellations and rescheduling

You may reschedule your session by replying to your confirmation email up to 24 hours before the booked start time at no charge. Cancellations made more than 24 hours before the session are eligible for a full refund. Cancellations within 24 hours of the session, or no-shows, are non-refundable but may be rescheduled once at our discretion.

How to request a refund

Payments are processed securely by Stripe. To request a refund:

• Email us at [email protected] with your order receipt and the reason for your request.
• We'll review and respond within 3 business days, and process approved refunds directly through Stripe.

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Fractional engagements

Refund and cancellation terms for Fractional managing director engagements are defined in the individual engagement proposal agreed before work begins.

Contact

For any refund or billing question: [email protected].